Your personal data
Actil Warehouse Trucks AB ("Actil Warehouse Trucks AB", "we", "us") knows how important privacy is to our customers and website visitors, and our goal with this policy is to clearly and transparently describe for you how we collect, use, display, transfer and store your information so you can feel confident that your personal information is in safe custody. Actil Warehouse Trucks AB carries out all handling of personal data in accordance with the EU privacy legislation GDPR, the Data Protection Regulation.

Personal data responsibility
Actil Warehouse Trucks AB is the personal data controller for the processing of personal data on this website. We never resell your personal data to any third party.

Contact details
You can contact us by email  or by regular letter sent to

Flemma Muggebo
585 78, Vreta Kloster
Sweden

You can also contact us via the "Contact" page on actil.se.

Collection of personal data

What a personal data is
Personal data is any kind of information that can be directly or indirectly attributed to a living natural person. This applies, for example, to name, social security number, address, e-mail address and telephone number. This also applies, for example, to booking numbers and encrypted information and various types of electronic identities, such as IP numbers, if they can be linked to natural persons.

How we collect personal data and what data we collect
Actil Warehouse Trucks AB collects personal data in several ways, but primarily directly from you.

Data collected when using our website
When you use our website, we collect information about your use of the website. Some of this data may be personal data, such as e.g. your browser's unique ID. We also collect information about how you navigate the website. We use this information to ensure the quality of our website in the future and develop it further.

Data collected in connection with the use of contact forms
When you use the contact form, your name and email address and/or phone number are saved. We do this in order to be able to contact you. The data is only stored internally and is not shared with third parties.

Data collected during personal contact
We collect personal data from you when you contact us, for example by e-mail, telephone or in other ways. In the first place, we collect the personal data needed to be able to answer your question or handle your matter. It is e.g. information about name and customer number. Depending on how you choose to contact us, we may also collect contact information such as email address or phone number.

In the case of personal contact, we also collect the other personal data that you yourself choose to provide to us and allow us to save.

Information collected from someone other than you
In the case of personal contact, it may happen that someone else provides your personal data. We assume that the person providing the information has your consent to provide this personal data. This can e.g. be for the purpose of contacting you to answer a question or if you need to get in touch with us. In order to keep your personal data up-to-date and correct, we supplement and update your personal data through collection from private and public registers. This applies, for example, to address details and social security number.

Handling and storage of personal data

Actil Warehouse Trucks AB rättsliga grund att behandla dina personuppgifter
Actil Warehouse Trucks AB processes your personal data legally. It may happen that the same personal data is processed both on the basis of fulfilling existing agreements, specifically on the basis of consent or on the basis that the information is necessary to fulfill other legal obligations. This means that even if you withdraw your consent and the processing based on consent ceases, the personal data may still remain with us for other purposes. In the main, we process your data to fulfill an agreement to which you are a party, for example in the case of an interior design project.

Administration of your agreement
In order to deliver the services you have ordered from us, we use your personal data in various ways. The data is used to contact you or third parties if we need information to perform the service you ordered from us.

Administration of your agreement also includes the use of your data for accounting, billing and auditing and credit or other payment card verifications.

Customer care
We use your personal data to be able to provide you with service if you contact us with questions, comments or e.g. complaints. We use your name and customer number to identify you and your agreement. We use your contact details, such as e-mail address and phone number, to be able to contact you in connection with questions and matters. We may also use all the other personal data that we have collected about you to handle your question or case, depending on what is relevant in the individual case.

Dispatch of information
When you have ordered a service from us, we use your personal data to send important information about your ordered service or offers linked to our services. Such mailings take place to the e-mail address that has been provided in connection with the booking. We send payment reminders by e-mail and by phone.

Marketing and Personalization
For analysis of user patterns and personalization, we use cookies. You can read our cookie policy here.

Development of services and service
We use the information we collect about our customers to develop and improve our products and services. This applies in part to our digital services, where we analyze user behavior to develop how we present information, offers and design functions. This also applies to the development of our products according to customers' wishes and behavior and to e.g. remedy deficiencies or increase security.

Essentially, we use anonymous or anonymized data at an aggregate level to do this type of analysis. However, it may happen that we also use personal data that we have collected if it is relevant.

Legal requirements
Finally, processing of your personal data may also take place in order for us to be able to fulfill obligations according to laws and regulations, for example applicable security and accounting.

Storage times
Actil Warehouse Trucks AB follows good practice in the industry. We save your personal data as long as it is required for the purpose of the processing.

We save all the personal data we collect in our customer database. In the customer database, personal data is saved for two years, unless you have agreed that we can save your data longer. If you specifically agree to it, we save your personal data for up to 10 years.

The same personal data can be stored in several different places for different purposes. This may mean that data that has been removed from a system because it is no longer necessary may remain in another system where it is stored with the support of consent or for another purpose where the personal data is still needed.

Actil Warehouse Trucks AB technical and organizational measures for secure processing of your personal data
We take ongoing measures to fulfill the principles of "data protection built in and data protection as standard". We continuously evaluate the risks of the personal data processing that takes place and take the necessary security measures to reduce the risks.

Disclosure of personal data

Contractual partners and IT suppliers
We use a number of different IT services and IT systems in our operations. In some of these, personal data is stored and handled. We are concerned about your privacy and the security of your data in all such handling. Some systems are installed locally with us and only our staff have access to the data. In these cases, no transfer to third parties takes place. However, some systems are cloud solutions or installed at the supplier and mean that we transfer personal data to the supplier. In these cases, the supplier is our personal data assistant and handles the data on our behalf and according to our instructions.

Web analytics company
We use Google as an external provider for personalization and analysis of user behavior on our website. Google handles personal data as a personal data processor on our behalf. The information in question is above all information that is retrieved through cookies and handled on an anonymous and aggregated level.

Suppliers of ordered services
To provide some of the services you have ordered from us, we use subcontractors and contractual partners. It is often necessary for us to provide personal data to them in order for the service to be performed.

Disclosure to third parties
We never disclose your data to third parties without your permission and unless required to deliver your service. Third parties are regulated in the aforementioned paragraphs.

Your rights

Necessary processing of personal data and processing with the support of consent
Personal data processing that is necessary for us to be able to fulfill a contract with you or for us to be able to fulfill a legal obligation is permitted without consent. However, in order for us to be able to collect and process your personal data for any other purpose, you must consent to the processing. You consent to the handling of your personal data in connection with your use of our services at actil.se eller vid kontakt med oss.

Withdrawal of consent
You can choose to withdraw your consent at any time by contacting us at the contact details above. If you withdraw your consent, we will delete the personal data and cease the processing that was covered by the consent.

It may happen that the same personal data is processed both on the basis of consent and on the basis that the data is necessary or on the basis of other rules. This means that even if you withdraw your consent and the processing based on consent ceases, the personal data may still remain with us for other purposes.

The right to receive information about what personal data we have saved about you
If you want information about which data we have registered about you, you can apply for this in writing at the above address. The register extract is provided on request and is free of charge once a year. How do I go about requesting a register extract?

You write and request a register extract from Actil Warehouse Trucks AB. ATTENTION! You must submit your request in writing as it must include your signature, so you cannot simply send an email. Mark the letter "Personal data extract - to Actil Warehouse Trucks AB Personal data representative".

The legal support for this right with register extracts can be found in Article 15 of the Data Protection Regulation.

Here's how you can write:

Personal data extract - to Actil Warehouse Trucks AB's Personal Data Representative

I hereby apply for information in accordance with Article 15 of the Data Protection Regulation.

…………………………………………………………………
(Place and date)

………………………………………………………………..
(Signature)

……………………………………………………………….
(Clarification of name, social security number and address.)

…………………………………………………………………….

(email/phone number)

Right to control over your personal data
You have the right to request that the data about you be deleted, supplemented or corrected. You also have the right to request that the processing of your personal data is limited to certain purposes and, for example, not used for direct advertising or so-called profiling.

Cookies
At actil.se, we use cookies to improve your experience, to collect information for our marketing and to be able to develop the websites. The information is stored anonymously. It may happen that some personal data is handled by cookies on actil.se. In addition to our personal data policy, our cookie policy also applies to this handling.

If you want to complain
Anyone who believes that a company is in breach of the Data Protection Regulation or other privacy legislation can contact the Swedish Data Protection Authority. Read more at The Swedish Data Protection Authority's website